| Can I make a return or refund? |
| - Date: 2008-10-18 1:54:12 | Viewed:104 |
We promise the quality and the purchasing channel of the goods ,providing high quality and cheap goods to all of our customers. If you have any questions on the goods you have received from us, you can make a request of returnning or refund with following notices:
1.Only We can make your returning or refund when the packing of the goods is in perfect package and the same as what you received (Including parcels stuffing, the outside package and Overpack bags) .We will never make the rerund ...
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| I bought 4 cartons of cigarettes one week ago and I have received only two parcels containing 2 cartons each. Is that normal? |
| - Date: 2008-10-18 1:49:29 | Viewed:535 |
A: Yes. The cartons are shipped in parcels. The parcels are shipped on the same day but in rare cases they reach destination together. The time between the first and the last parcel delivery is in average 2 to 5 days in Europe and the Mediterranean area and 5 to 7 days in the rest of the world.
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| Why can't you send me a single parcel containing more cartons? |
| - Date: 2008-10-18 1:48:17 | Viewed:37 |
A: Because it would be subject to duty since the width and value would not fall within the prescribed international parameters.
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| What should I do when I get a damaged parcel? |
| - Date: 2008-10-18 1:44:31 | Viewed:48 |
A: You can take a picture the first time you get a damaged parcel to provide us evidences if the parcel is damaged lightly.
Please reject the parcel when it is damaged seriously.
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| Do I have to pay the shipping fees if I reject the parcel from you? |
| - Date: 2008-10-18 1:43:47 | Viewed:30 |
A: No, there's no need for you to pay shipping fees when you reject a parcel.
Normally, we will charge the costs except for the special offer.
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| 100% Money Back Guatanteed |
| - Date: 2008-10-18 1:41:43 | Viewed:321 |
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As your request, we are 100% money back guatanteed.First of all, you should contact our custom service, then we will make a refund to you as soon as possible. Please charge back befor contacting us,or We are not responsible for it.
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| What should I do, if I want to pay? |
| - Date: 2008-10-18 1:40:11 | Viewed:37 |
A: All prices in our web store are currently in US dollars. You can pay by Credit Card and Paypal.
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| What should I do after placing an order on your web site? |
| - Date: 2008-10-18 1:38:34 | Viewed:23 |
A: Firstly, we will send email to our customers while we ship your parcel during the whole delivery process, so please check your email frequently.
Secondly, to make sure the successful delivery, it needs somebody to pick your parcel up when you are out. We wonĄŻt take the responsibility for your personal reasons such as your absence, an unclear address provided and a wrong phone number and so on.
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