| Is it safe to pay by credit card online? |
| - Date: 2008-10-18 1:36:54 | Viewed:663 |
A:Do note that you do not pay us, but the credit card company's secure server, so your credit card number cannot be intercepted and your personal data is 100% secured. All the information that you provide during the shopping process is encrypted by our credit card company. Your credit card details are not available for us and used only to process your order online. We collect your personal information only for processing an order and for Money Back Guarantee service.
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| What are the shipping rates? |
| - Date: 2008-10-18 1:35:59 | Viewed:15 |
A: The shipping fee is $4.99 per carton.
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| What about your shipment? |
| - Date: 2008-10-18 1:33:52 | Viewed:31 |
A: All the parcels are shipped via Express. Express is the fastest ways of shipment. It only takes 5 to 7 business days to arrive after the shipment date. The parcels are delivered to customers and need to be signed for upon arrival. Any questions about your parcel, please contact us immediately. Once you sign for the parcel, we won't be responsible for it.
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| What is your Chargeback policy? |
| - Date: 2008-10-18 1:32:18 | Viewed:22 |
A: We will not tolerate credit card chargeback and any customer attempting or threatening to do this will be immediately barred from making any future purchase on this website as well as having their card blacklisted among processors. If there is a problem we will always seek a solution resulting in either a refund or a reshipment in line with our structured reshipment and refund procedures.
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| After placing my order, when can I expect the cigarettes to arrive? |
| - Date: 2008-10-18 1:27:01 | Viewed:28 |
A: It takes anywhere between 5-7 days to receive your order. This mainly depends on your location. If you have placed an order that contains more than two cartons(except for US), though all cartons are shipped out on the same day, they may arrive on different days within the period of 5 to 14 days.
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| Is it legal to sell cigarettes online and ship the cigarettes through international mail? |
| - Date: 2008-10-18 1:24:55 | Viewed:1084 |
A: It is legal within the conditions of the international postal regulations and standards, which we fully comply with.
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| What should I do after placing an order on your web site? |
| - Date: 2008-10-18 1:23:27 | Viewed:608 |
A: Firstly, we will send email to our customers while we ship your parcel during the whole delivery process, so please check your email frequently.
Secondly, to make sure the successful delivery, it needs somebody to pick your parcel up when you are out. We wonĄŻt take the responsibility for your personal reasons such as your absence, an unclear address provided and a wrong phone number and so on.
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| Where will you ship my order to if I show several addresses? |
| - Date: 2008-10-18 1:19:39 | Viewed:25 |
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A: We will ship your order according to your address provided in Paypal if there is not any special indication.
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